Refunds

RIGHT OF REFUND AND WITHDRAWAL

You can return it within 15 days starting from delivery date.

How Do I Return?

Go to "My Orders" from the "My Account" section of limonlutepe.com and mobile applications.

Click the "Order detail" button and view the details of your order.

Press the easy return button.

Select the product to be returned and the reason for the return. If you have purchased more than one of the same product, you must also select the number of products to be returned.

In case of more than one shipping option, select your cargo.

Take note of the return shipping code that appears on the screen.

You can also access your return shipping code from the My Orders page and from the notification message sent to your membership e-mail address.

Put the invoice together with the products to be returned in a single package. Deliver the package with the return shipping code to the cargo you choose within 7 days. In case you pass 7 days, you need to get the return shipping code again.

Return Policy:

The right of withdrawal cannot be exercised in the following distance sales contracts:

a) Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller or supplier.

b) Contracts for goods prepared in line with the consumer's wishes or personal needs.

c) Contracts for the delivery of perishable or expired goods.

d) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.

e) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.

f) Contracts for books, digital content and computer consumables offered in material environment, in case the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.

g) Contracts for the delivery of periodicals such as newspapers and magazines, excluding those provided under the subscription contract.

h) Contracts for accommodation, carriage, car rental, food and beverage supply and leisure time for entertainment or rest, which must be made on a certain date or period.

i) Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.

j) Contracts regarding services that are started to be performed with the approval of the consumer, before the expiry of the right of withdrawal.

The product you will return must be undamaged, unused and not damaged as a result of misuse.

If the products reach us in a used, worn or washed condition, we may have to send them back to you. In this case, no refund will be made.

You must return the product/products you want to return with all accessories and original box and invoice.

Returns of disposable products and products that deteriorate rapidly or are likely to expire are not accepted.

Cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.) if they are refundable.

White goods (refrigerator, dishwasher, washing machine, ovens [gas, electricity, microwave], stovetops, extractor hoods, irons, fans, heaters, coolers), television, etc. The boxes of the products that require installation should only be opened by authorized service personnel after the product is delivered to you. If you open the box of the product before the authorized service personnel, the product may be out of warranty.

If any damage/defect/defect is detected on the product after the product has been opened by authorized service personnel, you must have the authorized service personnel fill out a due diligence report/service form/service report in which the problem is noted in detail. In case you want to return the product after receiving this document, www.limonlutepe You can return the product by getting the return code on the .com website and delivering the product to the cargo officer.